🎯 SynthiaSync Client Support Portal

Get Help with Your SynthiaSync Solutions

Fast, efficient support for all issues with your SynthiaSync software solutions. Submit tickets, track progress, and get expert help from our specialized teams.

🎫 Submit Support Ticket 📊 Track My Issues

Professional Support for Your Success

Our dedicated support teams ensure you get the most out of your SynthiaSync solutions

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Fast Resolution

Get quick responses and efficient resolution from our specialized support teams who know your solutions inside out.

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Expert Teams

Dedicated specialists for CRM, PLM, API, billing, and technical issues ensure you get the right expertise every time.

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Multi-User Access

Add multiple team members from your organization to submit and track tickets with role-based access control.

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Real-Time Tracking

Monitor the progress of your support requests with live updates and transparent communication throughout resolution.

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Knowledge Base

Access comprehensive documentation, tutorials, and troubleshooting guides for self-service support when you need it.

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Secure & Private

Your support requests and sensitive information are handled with enterprise-grade security and confidentiality.

How Our Support Process Works

Simple, streamlined process to get you the help you need quickly

Submit Your Issue

Create a detailed support ticket describing your issue with our solutions. Include relevant details and attachments.

Expert Assignment

Your ticket is automatically routed to the right specialist team (CRM, PLM, API, etc.) based on your issue type.

Collaborative Resolution

Work directly with our experts through the support portal. Get updates, provide feedback, and track progress in real-time.

Issue Resolved

Once resolved, you'll receive confirmation and documentation. Rate the support experience to help us improve.

Specialized Support Teams

Our expert teams are ready to help with any aspect of your SynthiaSync solutions

🎯 CRM Solutions Support

Get help with customer relationship management features, integrations, and workflows.

Salesforce integration issues
Contact management problems
Workflow automation setup
Data synchronization errors

📦 PLM Solutions Support

Expert assistance with product lifecycle management and engineering tools.

Version control issues
CAD integration problems
Release management setup
Documentation workflows

🔗 API & Integration Support

Technical support for API implementations and third-party integrations.

API authentication issues
Webhook configuration
Rate limit problems
Custom integration setup

💰 Billing & Account Support

Help with billing questions, account management, and subscription issues.

Invoice questions
Payment processing issues
Account upgrades/changes
Usage reporting

🔧 Technical Support

General technical assistance and troubleshooting for all SynthiaSync solutions.

Performance issues
Browser compatibility
System configuration
Error troubleshooting

Frequently Asked Questions

Quick answers to common questions about our support process

How do I submit a support ticket? +

Simply click "Submit Support Ticket" above or login to your client portal. Fill out the form with details about your issue, select the relevant category, and our system will route it to the right specialist team.

How fast will I get a response? +

Response times vary by priority level. Critical issues get immediate attention, high priority issues within 2 hours, and standard issues within 24 hours during business days.

Can multiple people from my company submit tickets? +

Yes! Your company admin can add multiple team members to the support portal. Each user can submit their own tickets while admins can view all company tickets.

What information should I include in my ticket? +

Include a clear description of the issue, steps to reproduce it, error messages, screenshots if applicable, and details about your SynthiaSync solution configuration.

Is support available 24/7? +

Critical and high-priority issues receive 24/7 support. Standard support is available during business hours (9 AM - 6 PM, Monday - Friday). You can always submit tickets anytime through the portal.

How do I track the progress of my ticket? +

Login to your client portal to view real-time updates on all your tickets. You'll also receive email notifications for status changes, responses, and resolution updates.